Refund policy

Thanks for shopping at MesadeVida.com

If you are not entirely satisfied with your purchase, we’re here to help.

Returns & Refunds Policy

Because Mesa de Vida products are food items, all sales are final and we are unable to accept returns or exchanges. This helps us protect the safety and integrity of our products; we cannot restock or resell food once it has left our control.

Changed your mind or didn't love it?
We hope you love what you ordered, but individual tastes vary. We do not offer refunds or replacements based on personal taste preferences, failure to follow preparation instructions, or because you changed your mind after your order was placed or delivered.

Something wrong with your order?
If your order contains the wrong product, or you believe there is a quality or food-safety issue, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the product, packaging, shipping box and lot/best-by information when applicable.

We will review legitimate order and product-quality concerns individually. Depending on the circumstances, Mesa de Vida may, at our discretion, provide a replacement or refund for the affected product. Submitting a request does not guarantee a refund or replacement.

Unauthorized returns
Please do not mail food products back to us unless we specifically request that you do so. Unauthorized returns will not be accepted or refunded.

Order cancellations
We begin processing orders quickly. If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered fulfillment or shipped.

Refunds, when approved
Any refund approved by Mesa de Vida will generally be issued to the original payment method. Original shipping charges are non-refundable unless the refund results from an error by Mesa de Vida. Processing times after a refund is issued may vary depending on your bank or payment provider.

Repeated or potentially fraudulent claims
Mesa de Vida reserves the right to deny refund, replacement or credit requests when we reasonably believe a request is fraudulent, abusive, duplicative, or part of a pattern of misuse of our customer-service policies.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

Shipping Issues

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Please double-check your shipping address before submitting your order. Mesa de Vida is not responsible for orders delivered to an incorrect address provided by the customer, packages that are refused or unclaimed, or packages that are lost or stolen after confirmed delivery. If an order is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply if you request reshipment.

Sometimes, the tracking information may claim an order was delivered, but it may take up to three or four days longer to actually be delivered. We've seen this happen with UPS deliveries.

If the tracking information shows "delivered" and your box was not delivered, please wait a few days. If your order still has not arrived four days after the tracking date shows it was delivered, please file a claim with the delivery company directly. Please let us know so we can be aware of any issues and track patterns to determine our delivery partners, but also so we can provide any proof on our end that you need to help facilitate your case with the delivery company.

Damaged Items

It is rare for your order to arrive damaged, but sometimes the journey to your home can be rough and out of our control. (I always say I wish I could hand-deliver each and every order!) 

Mesa de Vida is not responsible for items that have been delivered but are damaged, stolen, or lost upon delivery. Please file a claim with UPS or USPS directly.

If you purchased your Mesa de Vida product at a retailer or other vendor that is damaged or expired, while we are not responsible for the condition of the product, we do want to know and make it right for you. We may facilitate a refund from the store/vendor you purchased our product from, and we definitely want to know where and when you purchased it so we can follow up with the retailer/vendor to make sure they are properly handling the products. We appreciate you letting us know!

Contact us

Email us through our contact page with any questions, we want to make you happy and thank you for the opportunity to make your order right for you!